Service & Features
Calling Features
To order any of our calling features, please call one of our customer service representatives and they will be happy to activate your selected features. You can activate many of our calling features with ease by logging into your online account and clicking My Services. Order online and pay no activation fee!
*$10 Activation Fee for Custom Calling Features
| Calling Features | Description | Monthly Price |
|---|---|---|
| Anonymous Call Rejection | Allows you to automatically reject calls where the caller has intentionally blocked the calling name/number display information. You will not be notified when or how many calls have been rejected. | $2.00 |
| Call Forwarding | Transfer incoming calls to another number of your choice. | $4.00 |
| Call Return | Allows the end-user to hear the telephone number of the last incoming call by dialing an access code, whether the call was answered or not. | $1.00 |
| Call Screening | $2.00 | |
| Call Trace | $3.00 | |
| Call Transfer | $1.00 | |
| Caller ID Premium | $4.00 | |
| Find Me Service | $3.00 | |
| Priority Ringing | $2.00 | |
| Repeat Dial | $2.00 | |
| Special Call Acceptance | $2.00 | |
| Speed Dialing | $1.00 | |
| Voicemail | $4.00 | |
| Wake Up Plus | $3.00 | |
| Caller ID, Basic | Caller ID (Calling Number Delivery) will allow you to see the number (only) of the incoming call. | $0.00 |
| Call Waiting | If you have an incoming call while you\’re already on the line, the Call Waiting feature will alert you. You may then put the first party on hold while you catch your second call. | $0.00 |
| Three Way Calling | Turn an everyday two-way phone call into a three-way conversation. | $0.00 |
| Additional Listing | $.50 | |
| Non Published Number | $0.00 | |
| Unlisted Number | $0.00 |
Calling Feature Instructions
How to Use Your Calling Features
To order any of our calling features, please call one of our customer service representatives and they will be happy to activate your selected features. You can activate many of our calling features with ease by logging into your online account and clicking My Services. Order online and save the activation fee!
To reach an operator:
- Dial “0” (Zero)
To reach your long distance company’s operator:
- Dial “00”
Not all long distance companies will choose to offer operator services.Contact your long distance company for more Information.
You can dial station-to-station calls and the number called from will be billed.
To call within your area code dial “1” then area code 606, then the number.
To call outside your area code dial”1″ then the distant area code and telephone number
(If the operator asks for your number, give the one from which you are calling.)
To call inside or outside your area code, dial:
“0” (Zero) plus area code plus phone number. (Ex: 0-606-111-2222 or 0-502-111-2222)
When the operator answers give the following information necessary to complete your call.
For example:
Calling Card Call – say “Calling Card Call”, then give your calling card number.
Collect Call – say “Collect Call”, then give your name.
Person-to-person call – say “Person to Person Call”, then give the name of the person you are calling.
Operator Assistance – dial “0”, wait a few seconds for the operator to answer. You may or may not hear any ring before the operator answers.
(If the operator asks for your number, give the number you are calling from.)
For Directory Assistance requests, dial 1 + 411.
For toll-free Directory Assistance requests, dial 1 + 800 + 555-1212.
There is a per-call charge for directory assistance calls.
This feature can be activated or deactivated at anytime by the subscriber by dialing an activation code or a deactivation code.
When Anonymous Call Rejection is added to a line the feature is inactive until the subscriber with the feature uses the proper feature access code to activate the feature.
To Activate Anonymous Call Rejection:
1. Pick up receiver and get dial tone.
2. Press *77 from a touch tone line or 1177 from rotary phone.
3. Listen for the confirmation message. It should tell you the feature has been activated.
4. Hang up the receiver. Your Anonymous Call Rejection is now activated.
If a caller that prevents the delivery of their calling number through dialing the Calling Number Delivery Blocking Code attempts a call to a subscriber that has the Anonymous Call Rejection feature activated will receive a recording stating that the party they are trying to call will not accept the incoming call as long as the calling number is marked private.
If subscribers of the Anonymous Call Rejection feature also has the Call Waiting feature, incoming calls from callers that prevent the delivery of their calling number through dialing the Calling Number Delivery Blocking Code will not cause the call waiting tone to be heard while the Anonymous Call Rejection feature is active.
To Deactivate Anonymous Call Rejection:
1. Pick up receiver and get dial tone.
2. Press *87 from a touch tone line or 1187 from rotary dial phone.
3. Listen for the confirmation message. It should tell you the
Anonymous Call Rejection feature has been deactivated.
4. Hang up the receiver. Your Anonymous Call Rejection is now Deactivated.
To Use Special Call Acceptance:
1. Press *64.
Rotary 1164.
2. Listen to the voice instructions which will guide you through the
steps of how to:
Turn Special Call Acceptance on or off.
Make changes to your Special Call Acceptance List.
Press If you want to:
0 – Repeat the instructions.
1 – Call Acceptance list.
3 – Turn Special Call Acceptance on/off.
# – Add a number to your Special Call Acceptance list.
(Dial 12 for rotary phone sets.)
* – Delete a number from your Special Call Acceptance List.
08 – Delete all numbers from your Special Call Acceptance List.
Caller I.D. Blocking may not work from coin telephones or telephones associated with PBX systems.
To Use Caller ID Blocking:
1. Press *67 for touch tone (or 1167 from rotary phones).
2. Listen for dial tone.
3. Make your call, for this call your telephone number will not be available to the person you are calling.
If you dial a 1-800 number, the telephone number that you are calling from will be revealed to the called party since 1-800 numbers are toll free numbers and are paid for by the 800-service provider. Your calling number will be revealed to the 800 service provider even if you dial *67 or 1167.
Remember, for each call in which you do not want your phone number revealed, you must follow the above procedure.
Calling Number Delivery. Name/Number display allows the subscriber to answer the call with a personalized greeting. With this service, the subscriber has more specific information upon which to base the decision to answer or not.
Caller ID Name/Number Delivery requires a telephone set or an adjunct to the set, capable of displaying an alphanumeric set of characters.
Any customer subscribing to any of the services that requires a display device or any adjunct piece of equipment which will be located on the customer’s premise, will be responsible for that equipment. The installation, repair and technical capability of that equipment to function in conjunction with these features specified herein will be the responsibility of the customer. The company assumes no liability and will be held harmless for any incompatibility of this equipment to perform satisfactorily with the network features described herein.
Once the subscriber has received the calling identity information, the subscriber can decide whether to ignore the waiting call, interrupt the current call and hookflash to answer the waiting call, or end the current call in order to be connected to the new caller. With Caller ID on Call Waiting, the subscriber is able to make an informed decision as to which of these options to take.
If the Caller ID on Call Waiting subscriber already has a call in the waiting or held state, Caller ID on Call Waiting treatment will not apply to any subsequent calls. Those calls will receive busy signal and the Caller ID on Call Waiting subscriber will not be alerted.
associated with the most recent call received whether or not the call was answered or the number is known. The feature will not work for numbers coming from exchanges not equipped with SS7 Signaling. Any long distance calls returned will be billed to your number.
What Call Return Does For You – Eliminates the aggravation of rushing to the phone when you’re returning from errands or in the shower only to find that the person on the other end has hung up. Makes it easy to return calls that would normally be missed.
To Use Call Return:
1. Press *69.
Rotary 1169.
2. Listen for an announcement that will tell you the phone number of
of the party who last called you.
3. If you wish to return the call:
Press 1 or Dial 1.
Listen for ringing.
Wait for answer.
4. If you do not wish to return the call, hang up.
5. If the line is busy:
Listen for announcement telling you that number is busy.
Hang up.
You will hear a short-short-long ring when the line is free.
Your call will automatically be made when you lift the handset.
To Cancel Call Return:
1. Press *89 and listen for tone or announcement.
Rotary 1189.
Notes:
a. There is no time limit for returning a missed call, however, you will only be able to return the last incoming call you receive.
b. If the number you are trying to reach is outside the area served by Call Return, you will hear a recording advising you that the call cannot be made.
c. After a call during which you heard a Call Waiting tone, you can use Call Return to return a call to the Call Waiting number.
What Call Screening Does for You:
Allows you to block calls from people with whom you do not wish to speak. Enhances security and privacy.
To Use Call Screening:
1. Press *60.
Rotary 1160
2. Listen to the voice instructions which will guide you through the steps of how to:
Turn Call Screening on or off.
Make changes to your Call Screening list.
Press if you want to:
0 – Repeat the instructions.
1 – Review the numbers on your Call Screening list.
3 – Turn Call Screening on/off.
# – Add a number to your Call Screening list. (Dial 12 for rotary
phone sets.)
* – Delete a number from your Call Screening List. (Dial 11 for
rotary phone sets.)
08- Delete all numbers from your Call Screening List.
3. After receiving an annoying call, you may wish to prevent that person from calling you in the future. Call Screening’s voice instructions will explain how to add the number of the last caller to you (even if you do not know the party’s number):
Hang up, then lift the receiver and listen for dial tone.
Press *60 and listen for instructions.
Press #01#.
Note:
If a number that is on your Call Screening list is also put on any of your other lists (for example, Priority Ringing), Call Screening will override the other services for the phone number.
To Activate Call Trace:
1. If a call is to be traced, hang up and get dial tone.
2. Dial *57 from a touch tone line or 1157 from a rotary phone. Listen for a recorded announcement that will tell you if the call was traced. The call will be traced if coming from a central office that is equipped to provide such service.
3. Keep a logbook with dates and time of traced calls. Log date and time of call that was just traced for future use.
4. Please contact your servicing law enforcement agency and have presented to Foothills Telephone a Court Order authorizing results of traces initiates by you, along with a copy of your logbook. After Foothills Telephone searches data files from information given in logbook, Foothills Telephone will release results directly to the proper authorities for legal handling.
5. You will be billed $7.50 for each trace initiated by a court order. Under no circumstances will trace results be provided directly to customer.
Notes:
a. It is important that you activate Call Trace immediately after the offending call. If you delay taking action and receive a subsequent incoming call, Call Trace will not trace the correct number.
b. If a Call Waiting tone is received during a call that is to be traced, tracing will occur on the Call Waiting call rather than the original number.
c. Results of Call Trace that are “not” requested by Court Order are only stored for 6 months.
What Cancel Call Waiting Does For You:
Prevents Call Waiting interruptions on important calls and long distance.
Prevents data transmission errors caused by Call Waiting Tone when using computer modems.
To Cancel Call Waiting Before Making a Call:
1. Dial *70 from touch tone phone or 1170 from rotary dial phone, then listen for three beeps and a steady dial tone.
2. Dial desired telephone number.
To Cancel Call Waiting During a Call (Three Way Calling feature is required):
1. Depress switchhook, then listen for three beeps and a steady dial tone.
2. Dial *70 from touch tone phone or 1170 from rotary phone, then
listen for three beeps.
3. Wait for automatic reconnection to existing call.
Note:
When Cancel Call Waiting is activated, callers will hear a busy signal.
Operating Procedures:
To Activate Call Forward:
1. Pick up receiver and get dial tone.
2. Dial *72 from touch tone phone or 1172 from rotary dial phone.
Listen for confirmation tone.
3. Dial the telephone number where you want the calls forwarded to.
4. Hang up or stay on the line to inform the forward-to-number that you are forwarding calls to that line.
Activation of the Call Forwarding feature occurs immediately regardless of the forward-to line status.
To Deactivate:
1. Pick up the receiver and get dial tone.
2. Dial *73 from a touch tone phone or 1173 from rotary dial phone.
Listen for confirmation tone.
3. Hang up receiver.
To Change The Call Forwarding Number
1. Deactivate the existing call forwarding condition as described
above.
2. Activate the call forwarding feature as described below.
While Call Forwarding Is In Effect
1. A short ring may be heard on your telephone each time a call is forwarded to remind you that the feature is activated.
2. Outgoing calls can still be made from your telephone. A distinctive dial tone will be heard as an activation reminder.
3. When the telephone to which your calls are being transferred is busy, incoming calls to your number also will receive a busy signal.
Call Forwarding on Busy:
You can have all calls coming into your phone automatically transfer to another telephone number if your line is called and your line is busy.
Operating Procedures
To Activate:
1. Pick up receiver and get dial tone.
2. Dial *90 from touch tone phone. Listen for confirmation tone.
3. Dial the telephone number where you want the calls forwarded. Listen for confirmation tone.
4. Hang up or stay on the line to inform the forward-to number that you are forwarding calls to that line.
Activation of the Call Forwarding feature occurs immediately regardless of the forward-to line status.
To Deactivate:
1. Pick up the receiver and get dial tone.
2. Dial *91 from a touch tone phone. Listen for confirmation tone.
3. Hang up receiver.
To Answer A Call Waiting Signal
1. Press the switchhook firmly for about half a second and release once. The first call is put on hold and you’re connected with the
second call.
2. To resume your original conversation, press the switchhook firmly and release once. The second party will be placed on hold, while you’re reconnected with the first call.
3. You can switch back and forth from party to party each time you press the switchhook.
4. To disconnect both parties, hang up your receiver.
What Preferred Call Forwarding Does For You:
Eliminates having to wait for important calls. Your most important calls can be forwarded to a number where they can be answered.
You can leave your home or office and still receive urgent calls.
To Use Preferred Call Forwarding:
1. Press *63.
Rotary 1163.
2. Listen to the voice instructions which will guide you through the
steps of how to:
Turn Preferred Call Forwarding on or off.
Make changes to your Preferred Call Forwarding list.
Press If you want to:
0 – Repeat the instructions
1 – Review the numbers on your
Preferred Call Forwarding list.
3 – Turn Preferred Call Forwarding on/off.
# Add a number to your Preferred Call Forwarding list.
(dial 12 for rotary phone sets.)
* Delete a number from your Preferred Call Forwarding
list. (Dial 11 for rotary phone sets.)
08 Delete all numbers from your Preferred Call Forwarding
list.
3. Voice instructions will also guide you through the steps of how to
enter, confirm, or change the number to which your calls will be
forwarded.
Press if you want to:
0 – Confirm the forward-to number.
1 – Change to forward-to number.
Priority Ringing allows you to program your telephone line to ring with a special ringing pattern whenever you are called from a select list of phone numbers. Your phone will ring with a normal ringing pattern for all other calling numbers. If you also have Call Waiting, you will hear a distinctive Call Waiting tone whenever someone on your list calls you while you are on the phone.
What Priority Ringing Does For You:
Allows you to identify special and important calls.
Helps you determine who’s calling.
To Use Priority Ringing:
1. Press *61.
Rotary 1161
2. Listen to the voice instructions which will guide you through the
steps of how to:
Turn Priority on or off.
Make changes to your Priority Ringing list.
PRESS If you want to:
0 – Repeat the instructions.
1 – Review the numbers on your Priority
Ringing list.
3 – Turn Priority Ringing on/off.
# – Add a number to your Priority Ringing List.
(Dial 12 for rotary phone sets.)
* – Delete a number from your Priority Ringing List.
(Dial 11 for rotary phone sets.)
08 – Delete all numbers from your Priority Ringing List.
When Priority Ringing Is Turned On:
Listen to the ringing pattern or Call Waiting tones:
When called from any number on your list; a short-long-short ringing pattern or tone.
When called from any other numbers; Normal ringing or Call Waiting tones.
To Activate Repeat Dialing:
1. Pick up receiver and get dial tone.
2. Dial *66 from a touch tone line or 1166 from rotary dial phone. If last line dialed is not busy, the call will be placed.
If last line dialed is busy, a busy signal will be heard. Get dial tone by pressing switchhook and then dial *66 from touch tone line or 1166 from rotary dial phone. You will hear a confirmation beep indicating that repeat dialing has been activated. Unless cancelled, the called line will be checked for the next 30 minutes for busy condition. If it becomes idle, a distinctive ring will notify you. When you pick up, the call will be placed.
To Cancel Repeat Dialing:
1. Dial *86 from touch tone line or 1186 from rotary dial line.
How to use your custom Speed Dialing (8 Code):
You can reach any of 8 frequently called numbers (depending on your service subscription) by dialing fewer digits. Speed Calling permits you to call pre-selected, frequently used telephone numbers by dialing fewer digits.
To Add or Change A Speed Call Code Number:
1. Pick up receiver and get dial tone.
2. Dial *74 from a touch tone phone or 1174 from rotary (pulse) dial phone. Listen for confirmation tone.
3. Dial the single-digit number code assigned (2 through 9) to be added or changed.
4. Next, dial the local or complete long distance number you want assigned to that code number.
5. Listen for confirmation tone indicating the new code and telephone number combination have been recorded.
6. Hang up the receiver.
To Place A Speed Call:
1. Check you Speed Calling Directory for the correct code.
2. Pick up receiver and get dial tone.
3. Dial the single-digit number code assigned (2 through 9).
If your telephone is a touch tone phone, press the (#) key on the dial pad or wait a few seconds to indicate end of the dialing sequence. If your telephone is a rotary dial phone, wait a few seconds to indicate end of the dialing sequence.
How to use your Custom Speed Dialing 2 Digit (30 – Code):
You can reach any of 30 frequently called numbers (depending on your service subscription) by dialing fewer digits. Speed Calling permits you to call pre-selected, frequently used telephone numbers by dialing fewer digits.
To Add Or Change A Speed Call Code Number 2 Digit (30 Code):
1. Pick up receiver and get dial tone.
2. Dial *75 from a touch tone phone or 1175 from rotary dial phone. Listen for confirmation tone.
3. Dial the two-digit number code assigned (20 through 49) to be added or changed.
4. Next, dial the local or complete long distance number you want assigned to that code number.
5. Listen for confirmation tone indicating the new code and telephone number combination have been recorded.
6. Hang up the receiver.
To Place A Speed Call:
1. Check your Speed Calling Directory for the correct code.
2. Pick up receiver and get dial tone.
3. Dial the two-digit number code assigned (20 through 49).
If your telephone is a touch tone phone, press the (#) key on the dial pad or wait a few seconds to indicate end of the dialing sequence. If your telephone is a rotary dial phone, wait a few seconds to indicate end of the dialing sequence.
Subscriber ID # Assignment:
Subscriber Identified Number Assignment permits adding a second directory number to the same line. If calling party dials one number, long rings will be heard. If second number is dialed, two short rings will be heard. Under this arrangement you and another member of the household would know who the calling party wants to answer the phone.
Toll Restriction with PIN (TCWP):
Toll Control With Pin is a feature, which provides the ability for a subscriber to override origination toll denial on their line on a per call basis. This is accomplished by dialing a feature access code followed by a special PIN (1-7-digit) authorization code prior to the destination number. With this feature, subscribers are able to control outgoing toll calls and their associated expense. Toll calls attempted without dialing the feature access code and special PIN authorization code are denied. The feature does not affect incoming and local calls.
Toll Control With Pin subscribers also have the ability to change their PIN (Personal Identification Number) by dialing a PIN change access code, the old PIN, and then, the new PIN.
Toll Control with PIN can work from touch tone lines only.
To Place a Call using Toll Control without PIN
1. Pick up receiver and get dial tone.
2. Dial the Toll Control access code *13,
(press *13 from a touch tone phone only.)
3. Wait and listen for second dial tone.
4. After receiving second dial tone, dial PIN number (1-7 digits).
5. Wait and listen for coded dial tone.
6. After receiving coded dial tone, dial toll call according to your long distance dialing plan and instructions.
To Enter or Change PIN Number
1. Pick up receiver and get dial tone.
2. Dial the PIN Change access code *12, press *12 from a touch tone phone only.)
3. Wait and listen for coded dial tone.
4. After receiving coded dial tone, dial OLD PIN number (1-7 digits). (Please note that you only have 3 seconds to start dialing any digits or between each digit dialed or you will receive a busy signal.)
5. After dialing old PIN number, wait for another coded dial tone.
6. After receiving coded dial tone dial NEW PIN number (1-7 digits). (Please note that you only have 3 seconds to start dialing any digits or between each digit dialed or you will receive a busy signal.)
7. After dialing new PIN number, wait for another coded dial tone.
8. After receiving coded dial tone, dial NEW PIN number again. (Please note that you only have 3 seconds to start dialing any digits or between each digit dialed or you will receive a busy signal.)
9. Wait and listen for coded dial tone.
10. After receiving coded dial tone hang up receiver.
You have entered your NEW PIN number.
Please note that at any time that you receive a busy signal during any of the above steps you will need to start over from step 1.
If the OLD PIN number dialed does not match the PIN number stored for the subscriber, or if the NEW PIN is invalid, a busy tone is given. Also, note that the NEW PIN is not updated unless you enter it correctly TWICE.
To Turn the Service On/Off:
- Dial the administration number for the Find Me Service.
- Enter your Subscriber Number (10-digit telephone number).
- Enter your password.
- Press 1 to turn the service On/Off.
To Change Your PIN:
- Dial the administration number for the Find Me Service.
- Enter your Subscriber Number (10-digit telephone number).
- Enter your password.
- Press 5 to change your PIN number.
- Enter your new PIN.
- Re-enter your PIN to verify.
To Record Your Name:
- Dial the administration number for the Find Me Service.
- Enter your Subscriber Number (10-digit telephone number).
- Enter your password.
- Press 3 to record your name.
- Record your name and press the # key when done.
WAKE UP PLUS INSTRUCTIONS:
- Dial *55 from your home phone.
- Log-in using your PIN. If you don’t have a PIN, you will be asked to set one up.
- Press 5 to access the reminders menu.
- Press 2 to add a new reminder.
- Record your reminder message and press #.
- Press 1 to save your message.
- You will now need to select the frequency of your reminder:
o If this is a one-time reminder, press 1.
o If this is a recurring weekday reminder, press 2.
o If this is a recurring everyday reminder, press 3.
NOTE:
If this is a one-time reminder, you will need to specify month and day
- Enter the 2-digit month for the reminder then press #.
- Enter the 2-digit day for the reminder then press #.
- Enter the 2-digit hour for the reminder then press #.
- Enter the 2-digit minute for the reminder then press #.
- Enter 1 for AM or 2 for PM.
- Press 1 to save reminder.
| Regulatory Compliance | Fees |
|---|---|
| E911 Service; Magoffin Co. | $4.00 |
| E911 Service; Johnson Co. | $3.00 |
| E911 Service; Lawrence Co. | $4.00 |
| KY Lifeline Support | $0.15 |
| Federal Access Charge | $6.50 |
| Access Recover Charge (ARC) | $2.32 |
| Access Recover Charge (ARC) (Magoffin) | $1.32 |
| Federal Universal Service Fund Charge | 32.6% |
| Inside Wire Charge | $1.10 |
| Inside Wire Charge for DSL Line | $1.10 |
| Mileage Charge | $4.25 |
| Mileage Charge – Outside Extension | $.40 |
| KY TRS/TAP Surcharge | $.03 |
| Off Premise Extension | $6.50 |
Lifeline Credits
| Lifeline Credits | Credits |
|---|---|
| Federal Lifeline Assistance | $2.75 |
| State Lifeline Assistance | $3.50 |
| SLC Lifeline Assistance | $6.50 |
Toll Restrictors
| Toll Restrictors | Fees |
|---|---|
| Toll Restrictor #4 | $0.00 |
| Toll Restrictor #21 | $0.00 |
| Toll Restrictor #24 | $0.00 |
| All Other Toll Restrictors | $2.00 |